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Q. How would I get rid of calcium buildup on a headstone? The primary surface is polished and where the engraving is it is rough. The calcium from the hard water has caused a buildup, especially in the rough area. What should I use to get the... Read More

Q: I recently had ghibli granite countertops/backsplash installed and noticed a smearing/haze that looks like the granite was not thoroughly cleaned prior to being sealed. I took a rag and acetone and cleaned an area of the backsplash and resealed... Read More

Q. I own a janitorial company. Can you walk me through a marble floor cleaning job of 1,100 sq.ft. using your products. I will purchase everything needed for the work from you. A. There is no simple answer for this question. For routine cleaning of... Read More

Q. In response to your follow-up question about our travertine patio stained with mud, our patio travertine is directly on dirt. I will try a tile and natural stone cleaner as you suggested and hope for the best! Our travertine does have the wet look... Read More

Q. Can I use neutral stone cleaner on my black leather countertops?   A. By black leather countertops are you referring to the leather-look treatment on your natural stone countertops? If so, then yes, of course, a quality neutral cleaner for stone... Read More

Q. My unfilled, but sealed (with a lithofin product) travertine needs a good clean before resealing. What is the best technique for this? There is dirt in the holes, which is obviously worse in heavy wear areas. Thanks A. The best way to clean... Read More

Q. Can Corian™ and cultured marble be treated like real marble? A. The daily care and cleaning of Corian™ and cultured marble are similar to that of natural marble, but professional repair and restoration methods are different. If your customer... Read More

Q. How do I care for my newly installed floors?   A. The best thing to have done to a brand-new polished stone floor is a detailing job by a properly trained janitor, or a professional stone refinisher. Detailing means deep-cleaning every square... Read More

Q: How can I remove etching that has formed on my Lagos Azul floor from cat urine? I cleaned it up pretty quickly but I see etching. A: Etching is the result of any acid coming into contact with the stone. Unfortunately the only way... Read More

Q. Travertine floor was cleaned and holes filled w/ dia-glo traverfill. I used razor blade but what is the best way to remove the excess that got on tile? Just buff out then hone and seal? Thanks! A. If the travertine is polished you can polish with... Read More