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Q. Hi. I recently had a patio laid in natural sandstone and my builders used a cement coloring in the pointing. When wiping down with wet sponges, they have left stains on the sandstone. What do you recommend?  Is there anything we can do? Builders... Read More

Q. I’m getting ring stains on my honed Absolute Black Granite that is a year old. We’re careful about oil or anything acidic getting on the granite, and it seems all stains present themselves in the form of ring. Please advise as to what... Read More

Q. I left a DRY cotton cloth (it was attached to a floor mop like a swifter) on the tile floor overnight. I was planning to mop floor but never got around to it. However, when I removed the mop, the tile in that area was faded white. I have tried to... Read More

Q. A cork backed trivet stained the marble. Can it be removed by one of your recommended products or methods?     A. Yes, you will most likely need to use a poultice that you can make, or you can use a stain sponge. Either way, it may take several... Read More

Q. I just got a new granite kitchen countertop. I didn't know this, but my dish soap dispenser which I had near the faucet left a dark stain (circle) on the granite which is very noticeable. How can I get rid of this stain?  A. The soap has... Read More

Q. I have tried to remove a stain but it still shows up. What should I do next? A. If a stain is still present, a chemical poultice may have to be applied. Avoid using chemicals of any kind until you know which chemical cleaner to use. Certain... Read More

Q. How do I remove stains and etching from my marble vanity? It is polished marble. An area the size of a tennis ball is a bit darker as a liquid soap container tipped over and wasn't seen for a while. The surface feels the same as the counter.... Read More

Q.  I have stains and etch damage on my marble vanity. Can I remove this myself or is this a job for a professional? An area the size of a tennis ball is a bit darker as a liquid soap container tipped over and wasn't seen for a while. The... Read More

Q. When we had our new slate hearth put in a few years ago we also had our living room plastered the following day. The plasterer did not put any protective dust sheets down which resulted in our beautiful new hearth being stained with plaster... Read More

Q. I accidentally wiped my limestone fire surround on one side with a cloth that had WD-40. It has discolored  the limestone that is stone in color. The discolored area is a few shades darker. How can I bring it back to the lighter color it should... Read More